SOP Template KitSupplier Performance Review SOP
Measure key suppliers against agreed standards and act on poor performance.
The full Supplier Performance Review SOP (all 6 steps, 2 controls, records and measures) is one of 36 editable Word SOPs in the SOP Template Kit: $79.
| Document no. | PRO-06 | Department | Procurement |
1. Purpose
Measure key suppliers against agreed standards and act on poor performance.
2. Scope
Suppliers classed as critical or with annual spend above [$100,000].
3. Roles and responsibilities
| Role | Responsibility |
|---|---|
| Contract Owner | Rates performance. |
| Buyer | Runs the review and actions. |
4. Procedure
| Step | Who | What to do |
|---|---|---|
| 1 | Buyer | Agree KPIs with each key supplier at contract start: on-time delivery, quality, responsiveness, price. |
| 2 | Buyer | Collect KPI data [quarterly] from receipts, quality records and invoices. |
| 3 | Contract Owner | Score the supplier 1–5 on each KPI with evidence. |
| + 3 more steps, 2 controls, 2 records and 3 measures in the full SOP. | ||