SOP Template KitGrievance Handling SOP
Resolve employee concerns promptly, fairly and confidentially.
The full Grievance Handling SOP (all 6 steps, 2 controls, records and measures) is one of 36 editable Word SOPs in the SOP Template Kit: $79.
| Document no. | HR-06 | Department | Human Resources |
1. Purpose
Resolve employee concerns promptly, fairly and confidentially.
2. Scope
Formal grievances by employees about their work, colleagues or treatment. Whistleblowing follows the separate policy.
3. Roles and responsibilities
| Role | Responsibility |
|---|---|
| Employee | Raises the grievance. |
| Investigating Manager | Investigates impartially. |
| HR | Advises and records. |
4. Procedure
| Step | Who | What to do |
|---|---|---|
| 1 | Employee | Raise the grievance in writing to the manager or HR (if it concerns the manager). |
| 2 | HR | Acknowledge within [3] working days and appoint an impartial investigating manager. |
| 3 | Investigating Manager | Meet the employee; they may bring a companion as allowed by law or policy. |
| + 3 more steps, 2 controls, 1 records and 2 measures in the full SOP. | ||