Returns and Refunds SOP

Handle returns consistently and refund correctly.

The full Returns and Refunds SOP (all 5 steps, 2 controls, records and measures) is one of 36 editable Word SOPs in the SOP Template Kit: $79.

Document no.

SAL-06

Department

Sales & Customer

1. Purpose

Handle returns consistently and refund correctly.

Product returns and service refunds.

Step	Who	What to do
1	Customer Service	Check the request against the returns policy; issue a return authorisation number.
2	Warehouse	Receive and inspect the goods; record condition.
3	Customer Service	Approve full, partial or no refund based on the inspection and policy.
+ 2 more steps, 2 controls, 3 records and 2 measures in the full SOP.