Password and MFA Reset SOP

Restore access for genuine users without giving it to attackers.

The full Password and MFA Reset SOP (all 5 steps, 1 controls, records and measures) is one of 36 editable Word SOPs in the SOP Template Kit: $79.

Document no.

IT-03

Department

IT & Security

1. Purpose

Restore access for genuine users without giving it to attackers.

All reset requests for company accounts.

Role	Responsibility
User	Requests reset.
Service Desk	Verifies identity and resets.

Step	Who	What to do
1	User	Use self-service reset where available.
2	Service Desk	For assisted resets, verify identity by [video call with ID / call-back to HR-registered number / manager confirmation].
3	Service Desk	Never reset based on email or chat alone, or on a number given by the caller.
+ 2 more steps, 1 controls, 1 records and 1 measures in the full SOP.